Frequently Asked Questions

What are the benefits of subscribing to WhiskerBox?

Catstomers have subscribed to WhiskerBox for these reasons:

SHARED EXPERIENCE

  • Unboxing a WhiskerBox allows for dedicated quality time between fellow felines and their humans

PREMIUM AND UNIQUE PRODUCTS

  • WhiskerBox introduces stylish apparel, engaging toys, scrumptious treats, and one-of-a-kind treasures from around the world

THOROUGH EVALUATION PROCESS

  • WhiskerBox items are pawtested by cats on design, quality and engagement, saving catstomers from products they don’t enjoy

FREE SHIPPING

  • Having 4-6 items in one box eliminates the fuel and/or shipping costs involved with individually purchasing these items

SUPPORT FOR CAT COMMUNITIES

  • Every WhiskerBox purchased allows catstomers to directly support cat rescues, humane societies, and sanctuaries
How does WhiskerBox work?

WhiskerBox ensures a simple shopping experience:

  1. Choose a subscription option
  2. Personalize your Feline Profile
  3. WhiskerBox ships free on the 15th of each month
  4. Enjoy WhiskerBox with human(s)

 

What is included in a WhiskerBox?

Refer to Boxes to find out more.

 

My cat has special dietary needs. Can I modify the WhiskerBox?

WhiskerBox luxuries have been meticulously pawpicked by our Feline Lifestyle Experts. For cats with special dietary requirements, we can substitute food and treats with non-edible items.

Which countries do you ship to and how much does it cost?

WhiskerBox now ships worldwide!

  • US and Canada: Free Shipping
  • International: $15

Please ensure you have provided us with the correct shipping information. If the courier returns your WhiskerBox to us, we can happily re-send it to you for a small shipping fee.

What is your international order and shipping policy?

Customs, Duties and Taxes

The customs office of the destination country may impose customs fees, import duties, taxes, and other charges to your international order. These additional charges required for customs clearance are the responsibility of the recipient. When your order arrives at customs either our courier, or the customs office will contact you directly to arrange for the payment of any charges that may be due. Please be advised that WhiskerBox has no control over these charges. Please contact your local customs office for further details.

 

Limitations

To abide by international customs regulations, WhiskerBox will not include any food products in international orders. Please note that products shipped internationally may not be designed in accordance with destination country standards, specifications, and labeling requirements. The customer is responsible for determining that products can be lawfully and legally imported into the destination country.

 

Privacy

Please note that international shipments are subject to opening and inspection by customs authorities. Additionally, information about your order, shipment and products contained therein may be communicated to our courier and the customs authorities as part of the customs clearance process.

 

Returns

Attention customers in Mexico, Central America, South Africa and Eastern Europe. There is a possibility your box may go missing, be delayed by 1-2 months, or arrive damaged. Unfortunately, we cannot offer replacements or refunds for lost or damaged international shipments.

What payment methods do you accept?

We accept all major debit and credit cards in every country in 135+ currencies via Stripe and PayPal.  To find out more, please click here for Stripe and here for PayPal.

Where is my WhiskerBox?

WhiskerBox orders are shipped on the 15th of the month, and arrive within 2 to 8 business days for US and Canada, and 10-21 business days for international locations.

When your box ships, we will send you an email with your package tracking number (which can also be located by logging into your account and selecting “Subscriptions“).

If your package has not arrived, let us know and we will help determine its status.

I received a damaged item. What do I do?

We are sorry that happened. Contact us within 30 days and we will make things right.

How do I cancel my subscription?

We are sorry to see you go. Contact us and we will cancel your subscription.

For regular monthly subscriptions:
Send us an email before 5:00 PM EST at least 5 days before your subscription order renews and you will not be charged for the following month’s WhiskerBox order.

For example, if you purchased a monthly subscription on July 1, your order will renew on August 1. You will need to cancel by July 27th for the cancellation to be processed before the subscription renewal occurs.

How does WhiskerBox give back?

WhiskerBox is dedicated to improving cats lives nationwide. With every WhiskerBox purchased, catstomers directly support shelters, rescues, and sanctuaries.

How can I work with WhiskerBox?

We are interested in hearing from you!  If you have a partnership opportunity, press-related inquiry, or products you’d like to share with Smokey and our Feline Lifestyle Experts, please contact us at info@thewhiskerbox.com, or click here.

Have a question?